The FCA announced last year that it was working to improve the way banks identify risky accounts and the way they communicate with their customers. The Financial Services Consumer Panel, a legal body representing consumers` financial policy interests, says the law needs to be amended to avoid such conflicts of interest between banks and customers. Mr. Bentley`s case appears to be part of a growing trend where customers are suddenly “laid off” by their banks and quickly asked to relocate their operations elsewhere. It is worrying that a fraud marker was put on an account so easily before being properly examined, as well as the way the banking giant treated a vulnerable customer. Banks are not required to explain their actions to customers. Thanks to closed review processes, clients will often never know what crime they may have committed.
Section 11 Page 37 Of The Retail Customer Agreement Barclays
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