The FCA announced last year that it was working to improve the way banks identify risky accounts and the way they communicate with their customers. The Financial Services Consumer Panel, a legal body representing consumers` financial policy interests, says the law needs to be amended to avoid such conflicts of interest between banks and customers. Mr. Bentley`s case appears to be part of a growing trend where customers are suddenly “laid off” by their banks and quickly asked to relocate their operations elsewhere. It is worrying that a fraud marker was put on an account so easily before being properly examined, as well as the way the banking giant treated a vulnerable customer. Banks are not required to explain their actions to customers. Thanks to closed review processes, clients will often never know what crime they may have committed.