Service level agreements (SLAs) are a critical part of public cloud availability. A cloud must be available and accessible via the network in order to bring added value to its customers or customers. Service impact issues expose cloud subscribers to the grace of the CSP to solve them. An SLA is the primary means by which a customer can be confident that availability is maintained or that the CSP will sanction if it does not. To confirm the details of the product or service and have measurable goals, an SLA must be confirmed between the forensic laboratory and the client. The laboratory manager creates an SLA with the help of the corresponding account managers, other forensic laboratory staff and, optionally, corresponding clients. The ALS model used by the forensic laboratory is shown in Appendix 4. This is changed depending on the product or service. It is not uncommon to shruggy the question “Where does this X-Hour/Day service level agreement come from?”? Another frequent answer: “Before, it was 48 hours, but now it`s 24 hours.” The agreements were made a long time ago and the target positions were moved without the understanding of most people in the group, including managers who are bound by the objectives.

The client`s business requirements and budget should serve as the basis for the content, structure and objectives of the SLA. The objectives against which the product or service provided is to be measured must be clearly defined and meet the customer`s needs. SLA measurement levels should be determined by business objectives and meet user requirements, be agreed upon and accessible by relevant parties. Injected traffic parameters include packet size, package distance, protocol type, and DSCP marking. The operation can be planned to generate traffic and perform power measurements at specific times, with a predefined frequency, in order to provide the expected accuracy. For example, a service provider may include greater granularity of measurement at peak times when performance issues are more likely. Service levels should be specific and clearly defined (for example.B. write, “Remote access to the database must have 99.99 percent M-F availability, 8-17 hours, not “the database will be available during normal business hours”). Service credits apply only to fees paid for the service, service resource, or service level for which a service level has not been met.. . . .